WHAT IS YOUR RETURN POLICY?
We want to make life as easy as possible when these little shopping mishaps occur, which is why we offer credit note or exchange within 15 days of the order delivery date confirmed by your tracking number. Items must be unworn, unwashed, or defective in anyway. Our items are thoroughly checked before sending. Any items with a manufacturing fault may be returned at owners discretion, however, all orders returned for being faulty will be looked over very carefully for any tampering. Returns made after 15 days of the order delivery date confirmed by your tracking number cannot be refunded. Postage is not covered by Darcy Rose UK and it is the owners responsibility.
HOW DO I MAKE A RETURN?
1. Contact us by email at firstname.lastname@example.org, or by using Messenger on our Facebook Page. Provide us with your order number and a brief statement explaining the reason for return.
2. Once your return is approved, you will be emailed a return confirmation number within 24-48 hours. Keep this written down until you mail your package.
3. Once you are ready to ship your return,well provide you with the return address.
4. Use a trackable and insured shipping method to return your package, with your order number and return confirmation number clearly printed on your shipping label. We do not accept COD returns.
5. We will email you when your return is processed.
6. Once your return is processed, please allow 24-72 hours for your store credit to be added to your account.
Please note: Darcy Rose UK is not responsible for any returns that are lost or stolen while in transit.